19th Ave New York, NY 95822, USA
Ans.

TTo login into to the Portal, Follow the below mentioned steps:

  • 1. Open www.beepcabs.com.
  • 2. Enter your registered (E-mail ID) and Password.
  • 3. Click on Login button.
Ans.

To edit your Profile, Follow the below mentioned steps:

  • 1. Click on your Name (E-mail ID) on top right corner.
  • 2. Click on Profile button.
  • 3. Fill all the details of Travel Operator.
  • 4. Click on ‘Update’ button.
Ans.

To change password, follow the below mentioned steps:

  • 1. Click on your Name (E-mail ID) on top right corner.
  • 2. Click on Change Password.
  • 3. Enter your existing Password and New Password and confirm password you want to set
  • 4. Click on ‘SUBMIT’ button to reset your password.
Ans.
  • 1. Click on Forgot Password
  • 2. Enter your User Name or Email Id
  • 3. Click on ‘Get Password’ button
  • 4. Check your E-mail id (If you don't see our email check your spam folder)
  • 5. Click on ‘Login’ Button.
Ans.
  • 1. Click on Master Management.
  • 2. Click on My Package
  • 3. Click on ‘+ADD’button in Register your Car No.
  • 4. Enter Car No and click on ‘SAVE’ button.
Ans.
  • 1. Click on Master Management.
  • 2. Click on Car List.
  • 3. Click on ‘Edit’ at Action column.
  • 4. Fill all the Car Details:
    • Type of Car
    • Car Model
    • Car Number (Auto)
    • Model Year
    • Car Flow Type
    • Seating Capacity
    • Status (Active/Inactive)
  • 5. Click on ‘UPDATE’ button.
Ans.
  • 1. Click on Master Management.
  • 2. Click on Car List.
  • 3. Click on Active/Inactive in Status which you want to perform action.
  • 4. Confirm ‘ACTIVE’ or ‘INACTIVE’
  • 5. Click on ‘Update’ button to save the changes (Active/Inactive).
Ans.
  • 1. Click on Master Management.
  • 2. Click on My Package
  • 3. Click on ‘+ADD’button in Register your Driver License No.
  • 4. Enter Driver License No.
  • 5. Click on ‘SAVE’ button.
Ans.
  • 1. Click on Master Management.
  • 2. Click on Driver List.
  • 3. Click on ‘Edit’at Action column.
  • 4. Fill all the Driver Details:
    • First Name
    • Middle Name
    • Last Name
    • Password
    • Contact No
    • IMEI No
    • License No (Auto)
    • Aadhar No
    • Status (Active/ Inactive)
    • Image (Passport Photo)
    • Address (Country, State, City)
  • 6. Click on ‘UPDATE’ button.
Ans.
  • 1. Click on Master Management.
  • 2. Click on Driver List.
  • 3. Click on Active/Inactive at Status Column in which you want to perform action.
  • 4. Confirm ‘ACTIVE’ or ‘INACTIVE’
  • 5. Status will be changed as you performed action (Active to Inactive, Inactive to Active).
Ans.
  • 1. Click on Master Management.
  • 2. Click on Status (Tick Sign)
  • 3. Select Driver from Dropdown tab
  • 4. Click on ‘CONFIRM’ button to assign driver to particular car
Ans.
  • 1. Click on Master Management.
  • 2. Click on Status. (Cancel Sign)
  • 3. Click on ‘OK’ to Unassigned Driver.
Ans.
  • 1. Click on Master Management.
  • 2. Click on Source and Destination List.
  • 3. Click on ‘ADD’ button to add new.
  • 4. Enter Source, Destination and Price.
  • 5. Click on ‘SAVE’ button to save new rout in Source and Destination List.
Ans.
  • 1. Click on Master Management.
  • 2. Click on Source and Destination List.
  • 3. Click on ‘EDIT’ given in Action column.
  • 4. Update/Edit details.
  • 5. Click on ‘SAVE’ button.
Ans.
  • 1. Click on Master Management.
  • 2. Click on Expense Category.
  • 3. Click on 'ADD'
  • 4. Add New Expense Category.
  • 5. Click on ‘SAVE’.
Ans.
  • 1. Click on Pre Booking.
  • 2. Click on Pre-Booking Car.
  • 3. a. Enter Customer Details:
    • Invoice Name
    • Customer Number
    • Alternate Number
    • Customer Name
    • Email
  • b. Enter Travel Information:
    • Trip Type (One way/Round Trip)
    • Car Flow Type (AC/Non-AC)
    • Car Type (Hatchback/Sedan/SUV/MUV )
    • Pickup Date & Time
    • Pickup Location
    • Landmark
    • City
    • Drop Date & Time
    • Drop Location
    • Payment Mode (Cash/Online)
  • c. Enter Accounts Information:
    • GST No (Within State/ Outside State/ Without GST)
    • Rate of Contract (Hours And KM/ Minimum KM/ Source and Destination)
    • Remarks
  • Click on ‘REQUEST NOW’
Ans.

After pre-booking you need to confirm booking by selecting Car and Driver.

To Confirm Pre-Booking, follow the below mentioned steps:

  • 1. Click on Pre-Booking.
  • 2. Click on List of Pre-Booking.
  • 3. Click on Action button to Confirm Trip
  • 4. Select following Details as per customer requirement:
    • Car Flow Type
    • Car Type
    • From Date
    • To Date
  • 5. Click on ‘SEARCH’ button to check Car availability.
  • 6. Select Driver from given Dropdown (List of available Drivers).
  • 7. Click on ‘Book Now’.
  • 8. Check all details and click on ‘BOOK NOW’
  • 9. Click on ‘SUBMIT’ to confirm booking.

You can check Booked Trip Details at Car Booking -> List of Booked Car.

Ans.
  • 1. Click on Car Booking.
  • 2. Click on Book Car.
  • 3. Select following Details as per customer requirement:
    • Car Flow Type
    • Car Type
    • From Date
    • To Date
  • 4. Click on ‘SEARCH’ button to check Car availability.
  • 5. Select Car and Driver from given Dropdown.
  • 6. Click on ‘Book Now’.
  • 7.a. Enter customer details:
    • Invoice Name
    • Customer Number
    • Alternate Number
    • Customer Name
    • Email
  • b. Enter Travel information:
    • Trip Type (One way/Round Trip)
    • Car Flow Type (AC/Non-AC)
    • Car Type (Hatchback/Sedan/SUV/MUV )
    • Pickup Date & Time
    • Pickup Location
    • Landmark
    • City
    • Drop Date & Time
    • Drop Location
    • Payment Mode (Cash/Online)
  • c. Enter Information:
    • GST No (Within State/ Outside State/ Without GST)
    • Rate of Contract (Hours And KM/ Minimum KM/ Source and Destination)
    • Remarks
  • 8. Click on ‘BOOK NOW’ and click on ‘SUBMIT’ to Book Car.

You can check Booked Trip Details at Car Booking -> List of Booked Car.

Ans.

Yes, you can edit booked trip before trip has been started.

To edit trip, Follow the below mentioned steps:

  • 1. Click on Car Booking.
  • 2. Click on List of Booked Car.
  • 3. Click on ‘Edit’ available at Action Column.
  • 4. You can edit below mentioned details only:
    • Invoice Name
    • Pickup Location
    • Drop Location
    • Payment Mode
  • 5. Click on ‘SUBMIT’.
Ans.

Yes, you can cancel booked trip, Follow the below mentioned steps:

  • 1.Click on Book Car.
  • 2. Click on List of Booked car.
  • 3. Click on ‘Cancel Trip’ at Action column.
  • 4. Click on ‘YES’ to cancel Booked Car.
Ans.

Don’t get panic, Be calm. You don’t need worry in such scenario,herewe are having an option ‘Change Request’ which will help you to change/Switch that Driver to Available another Driver.

To Change Driver, Follow the below Mentioned Step:

  • 1. Click on Book Car.
  • 2. Click on List of Booked car.
  • 3. Click on ‘Change Request’ at Action column.
  • 4. Select Car and Select Available Driver.
  • 5. Click on ‘SAVE’ button.
Ans.

You don’t need to worry in such scenario, here we are having an option ‘Change Request’ will help you to change/Switch that Car to available another Car.

To Change Car, Follow the below Mentioned Step:

  • 1. Click on Book Car.
  • 2. Click on List of Booked car.
  • 3. Click on ‘Change Request’ at Action column.
  • 4. Select Car and Select Available Driver.
  • 5. Click on ‘SAVE’ button.
Ans.
  • 1. Click on Book Car.
  • 2. Click on List Of Booked Car.
  • 3. Select Status from given Dropdown or search by Trip ID/Driver Name.
    • All
    • Pending
    • Live
    • End
    • TO Canceled
    • Driver Canceled
    • Customer Canceled
    • Unassigned
  • 4. List of trips as selected status will be display.
Ans.
  • 1. Click on Car Booking.
  • 2. Click on List of Booked Car.
  • 3. Click on ‘Map Icon’ at Action column.
Ans.

Through Offline Handling you (TO) can handle the trip offline.

Ans.
  • 1. Click on Car Booking.
  • 2. Click on Offline handling.
  • 3. Click on ‘Close Duty Slip’ in Action column.
  • 4. Fill following Details:
    • Trip ID (Auto Filled)
    • Customer Name (Auto Filled)
    • Car No. (Auto Filled)
    • Mobile No. (Auto Filled)
    • Invoice Category (Auto Filled)
    • Start KM
    • End KM
    • Total KM (Auto Filled)
    • Toll Tax
    • Parking Charges
    • Start Date & Time
    • End Date & Time
  • 5. Click on ‘SAVE’.
Ans.

This section allows you (Travel Operator) to open a ticket for the queries raised by customers when they face any problem while registering a trip and using the App.

The travel operator can also raise issues that he/she is facing while accessing the web portal through the ticket.

Ans.
  • 1.Click on Support Management menu.
  • 2. Click on Ticket Listing.
  • 3. Click on ‘ADD’
  • 4. Generate Ticket:
    • Ticket Type
    • Subject Name
    • Description
    • Attachment (If any Image)
  • 5. Click on ‘SAVE’
Ans.
  • 1. Click on Support Management menu.
  • 2. Click on Ticket Listing.
  • 3. Select Department from given Dropdown.
  • 4. Select Status (Open, Closed, Resolved, Reopen).
Ans.
  • 1. Click on Support Management menu.
  • 2. Click on Ticket Listing.
  • 3. Click on Ticket ID.
  • 4. Select status from given Dropdown menu.
    • Open
    • Closed
    • Resolved
    • Reopen
  • 5. Enter Comments.
  • 6. Click on ‘SUBMIT’.
Ans.

Push Notification would be helpful to you (Travel operator) to send any message to Drivers as well as customers. A message can be trip detail or alert or any promotional Offers.

Ans.
  • 1. Click on Push Notification.
  • 2. Click on Send Notification.
  • 3. Click on ‘ADD’ button.
  • 4. Enter Name (Title/Subject) of Promotion and Offer.
  • 5. Enter Description.
  • 6. Click on ‘SAVE’.
Ans.
  • 1. Click on Push Notification.
  • 2. Click on Send Notification.
  • 3. Click on ‘SEND’ button at Action Column.
  • 4. Broadcast Notification :
    • Select : Driver
    • Drivers: Select All or specific Driver
    • Message (Auto Filled)
  • 5. Click on ‘SEND’.
Ans.
  • 1. Click on Push Notification.
  • 2. Click on Send Notification.
  • 3. Click on ‘SEND’ button at Action Column.
  • 4. Broadcast Notification :
    • Select: Customer
    • Customers: Select All or specific Customers
    • Message (Auto Filled)
  • 5. Click on ‘SEND’.
Ans.
  • 1. Click on Push Notification.
  • 2. Click on Send Notification.
  • 3. Click on ‘Edit’ in Action column.
  • 4. Edit Description or Title you want to update.
  • 5. Click on ‘UPDATE’.
Ans.
  • 1. Click on Push Notification.
  • 2. Click on Send Notification.
  • 3. Click on Delete symbol in Action column.
  • 4. Click on ‘DELETE’ button to confirm.
Ans.

This option having details of cancel request received from the Driver and also get the cancel trip detail of Customers as well.

Ans.

To check Cancel Request, Follow the below mentioned steps:

  • 1. Cancel Request
  • 2. Driver
  • 3. Driver Cancel Request List
Ans.

To check Cancel Request, Follow the below mentioned steps:

  • 1. Cancel Request
  • 2. Customers
  • 3. Customer canceled trip
Ans.
  • 1. Cancel Request
  • 2. Driver
  • 3. Action column has option to accept the request
Ans.

This option having list of all the details of Expenses incurred during trip.

Ans.

Feedback menu having 2 sub menus:

  • 1. Add Feedback with Trip Report:
  • 2. View All Feedback

The feedback posted for a particular trip in the form of add feedback with trip report and

‘View all feedback’ displays the feedback reviews according to Driver Name and Car No.

Ans.
  • 1. Filter Report.
    • From Date
    • To Date
    • Select Filter
    • Select Car/Driver
  • 2. Click on ‘SEARCH’
Ans.

By this option you can do the setting for ‘In App Alert Duration’, ‘SMS Alert Duration’, ‘IVR Call Duration’. And you can check IVR & SMS package history as well.

Ans.
  • 1. Click on IVR & SMS Management.
  • 2. Click on IVR & SMS Settings.
  • 3. Enter Duration:
    • In App Alert Duration.
    • SMS Alert Duration.
    • IVR Call Duration.
  • 4. Click on ‘SAVE’.
Ans.
  • 1. Click on IVR & SMS Management
  • 2. Click on IVR & SMS History
Ans.

Through the privileges, you would be able to assign privileges to desk executives. The travel operator will be able to allot privileges according to the role of the concerned person.

Ans.

The Role Management option provides travel operator the chance to define the role of each and every person in the system. It includes “Role Name” and “Edit” option.

Ans.
  • 1. Click on Privileges.
  • 2.Click on Role Management.
  • 3. List of User Role page will be display.
Ans.
  • 1. Click on Privileges.
  • 2. Click on ‘ADD’ next to List of User Role.
  • 3. Fill USER ROLE:
    • Enter Role.
    • Enter Description.
    • Permission.
  • 4.Click on ‘SAVE’ button.
Ans.
  • 1. Click on Privileges.
  • 2. Click on Role Management.
  • 3. Click on ‘EDIT’ symbol at Action column.
  • 4. Edit/update what you want to do.
  • 5. Click on ‘UPDATE’ button.
Ans.
  • 1. Click on Privileges.
  • 2. Click on ‘ADD’ button next to List of Permission.
  • 3. Enter Permission Name.
  • 4. Click on ‘SAVE’ button.
Ans.
  • 1. Click on Privileges.
  • 2. Click on Permission Management.
  • 3. List of Permission page will display.
Ans.

You would be able to manage the users under you, and you can check their user log history and change their password from this section.

Ans.
  • 1. Click on User Management.
  • 2. List of User page will display.
Ans.
  • 1. Click on User Management.
  • 2. Add User:
    • Full Name
    • User Name
    • Password
    • Confirm Password
    • Email ID
    • Contact No
    • User Role
    • Address
    • Permission Role
    • Package
    • Status (Active, Inactive)
  • 3.Click on ‘SAVE’ button.
Ans.
  • 1. Click on User Management.
  • 2. Click on edit symbol at Action column.
  • 3. Edit/Update details which you want to do.
  • 4. Click on ‘Update’ button.
Ans.
  • 1. Click on User Management.
  • 2. Click on User Log History.
  • 3. User Logs Page will display:
    • Number
    • Login By
    • Login Date, Time
    • Logout Date, Time
    • Role
Ans.

Through the calendar functionality, you would be able to see all the Pending, Live and Ended Trips by clicking on Month, Week or Day.

Here, Orange color signifies Pending, Green color signifies Live and Red color signifies End Trip.

Ans.
  • 1. Click on Transaction History.
  • 2. Transaction History page will be display.
Ans.
  • 1. Click on Transaction History.
  • 2. Transaction History:
    • Trip Start date
    • Trip End Date
    • Invoice Category
    • Payment Status
  • 3. Click on ‘SEE HISTORY’ button.
  • 4. Filter will be applied and list of selected trips and its Transaction history will be display.
Ans.
  • 1. Click on Transaction History.
  • 2. Choose filter as per your requirement.
  • 3. List of transaction history will be displayed.
  • 4. Click on ‘Export As’ button given next to search.
  • 5. Select format in you want transaction history.
    • Excel
    • CSV
    • Print
    • PDF
Ans.

Through Account Menu, you would be able to manage the payment for each trip through proper Payment Management.

Ans.
  • 1. Click on Account.
  • 2. Click on Payment Management.
  • 3. Payment Management:
    • Trip Id
    • Trip Status
    • Invoice
    • Advance Payment
Ans.
  • 1. Click on Account.
  • 2. Click on Payment Management.
  • 3. Click on Generate Advance Receipt at Action column.
  • 4. Generate Advance Receipt:
    • Date (Auto Filled)
    • Trip ID (Auto Filled)
    • Customer Name (Auto Filled)
    • Mobile Name (Auto Filled)
    • Payment Received
    • Payment Mode (Cash, Online)
  • 5. Click on ‘SAVE’ button.
Ans.
  • 1. Click on Account.
  • 2. Click on Payment Management.
  • 3. Select from Date - To Date
  • 4. Click on ‘FILTER’ button.
  • 5. Click ‘Generate Full Receipt’ symbol at Action column.
  • 6. Generate Full Receipt:
    • Date (Auto Filled)
    • Trip ID (Auto Filled)
    • Customer Name (Auto Filled)
    • Mobile Name (Auto Filled)
    • Invoice Amount (Auto Filled)
    • Payment Mode (Cash, Online)
    • Tex (Auto Filled)
    • Payment Received
    • Amount to Pay (Auto Filled)
  • 7. Click on ‘SAVE’ button.
Ans.

Through this section, you will be able to check different Reports:

  • Invoice Reports
  • Tax Report
  • Expense Report
  • Car Km Report
Ans.
  • 1. Click on Report.
  • 2. Click on Invoice Report.
  • 3. Invoice Report:
    • From to Date
    • Invoice Type
    • Invoice Category
  • 4. Click on ‘FILTER’ button.
  • 5. Invoice Report list will be display:
    • Invoice Number
    • Invoice Date
    • Trip Id
    • Customer Number
    • Base Fare
    • Other Expense
    • Tax
    • Total Tax Amount
    • Total Invoice Amount
  • 6. Click on ‘Export As’ to export report.
Ans.
  • 1. Click on Report.
  • 2. Click on Tax Report.
  • 3. Tax Report:
    • From to Date
    • Invoice Type
    • Invoice Category
  • 4. Click on ‘FILTER’ button.
  • 5. Tax Report list will be display:
    • Invoice Number
    • Invoice Date
    • Trip Id
    • Customer Number
    • Base Fare
    • Other Expense
    • Tax
    • Total Tax Amount
    • Total Invoice Amount
  • 6. Click on ‘Export As’ to export report.
Ans.
  • 1. Click on Report.
  • 2. Click on Expense Report.
  • 3. Expense Report:
    • From to Date
    • Invoice Type
    • Invoice Category
  • 4. Click on ‘FILTER’ button.
  • 5. Expense Report list will be display:
    • Invoice Number
    • Invoice Date
    • Trip Id
    • Customer Number
    • Base Fare
    • Other Expense
    • Tax
    • Total Tax Amount
    • Total Invoice Amount
  • 6. Click on ‘Export As’ to export report.
Ans.
  • 1. Click on Report.
  • 2. Click on Car Km Report.
  • 3. Car Km Report:
    • From Date
    • To Date
  • 4. Click on ‘FILTER’ button.
  • 5. Car Km Report list will be display:
    • Car No
    • Trip Count
    • Action
  • 6. Click on ‘Export As’ to export report.